Proven Bestseller

FAQ

Do you provide product samples for wholesale buyers?

Yes, we can provide product samples at 50% discounted MSRP rates mentioned on the product pages. Please contact us to discuss sample options.

Can I request customizations or variations for wholesale orders?

Certainly! We can discuss customization options to meet your specific needs. We can alsocreate a new design/product per your customer demand. Customizations may have longer processing times and/or additional charges.

What is your return/exchange policy?

We take great pride in ensuring the quality of every order. Prior to shipment, each item undergoes a meticulous inspection and is carefully packed with attention to detail. However, we understand that circumstances may arise, and we do accept Returns/Exchanges.

Should you encounter any issues with your order, we kindly request you to contact us within 15 days of delivery to initiate the return/exchange process. Please note that the buyer is responsible for any return shipping costs that may be incurred.

Your satisfaction is our utmost priority, and we are committed to resolving any concerns you may have with your purchase

Are there any exclusivity options for wholesale partnerships?

We can discuss exclusivity options for specific products or regions. Please reach out to us to explore partnership opportunities.

Are there any discounts available for bulk orders?

For orders over $500, we offer 10% discount on total order value.

Can I get a net 30 days/60 days payment term?

We normally request payment while placing your order as we are a small independent business. However, we can offer net 30/60 day payment terms upon additional 10%/20% fee on total order value.

I have a question not listed here, how can I reach out to you?

I'm more than happy to assist you personally. Please don't hesitate to reach out to me. You can call or text me directly at (+1 469-345-9860), or you can email me athandmadebyuruba@gmail.com. I look forward to hearing from you and addressing any questions you may have.

Anything we missed?

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